Roundcube Plus Help Desk

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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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What version of Roundcube are your plugins compatible with? Article rated 3.5/5.0
Our Roundcube skins and plugins are compatible with Roundcube 1.3.x and 1.2.x. They might not work properly with earlier versions of Roundcube.
Are the plugins compatible with mobile devices? Article rated 3.6/5.0
The plugins will work properly on mobile devices if they're used in conjunction with the Roundcube Plus skins, which are compatible with mobile devices.
Can I customize the plugins? Article rated 3.2/5.0
Our license allows you to customize the skins and plugins you purchase for your own use. However, please note that we cannot provide technical support for the skins and plugins modified by third parties. We can only support the software that has been created and modified by our own developers.
How can I keep the plugins updated with the latest version? Article rated 3.4/5.0
When you purchase the plugins, you are granted a 1 year upgrade license. This means that for 1 year from the purchase date you can download new versions of the plugins from the customer area of our website. We release new skin upgrades quite frequently, so we recommend keeping your license curren...
If I run your software under multiple domains do I need more than one license? Article rated 3.4/5.0
We have a very simple licensing rule: 1 license = 1 Roundcube installation. With one license you can install our software on one Roundcube installation. If you want to install our software on two Roundcube installations, you'll need two licenses. If you want to install our software on many ...
How do I remove the Apps menu? Article rated 3.6/5.0
If you'd like to remove the Apps shortcut menu from the menu bar, add this line to the file config/config.inc.php: $config['disable_apps_menu'] = true;
What version of Roundcube are your skins compatible with? Article rated 3.8/5.0
Our Roundcube skins are compatible with Roundcube 1.2.x. They might not work properly with earlier versions of Roundcube.
Are the skins compatible with mobile devices? Article rated 3.8/5.0
Yes. The skins will use a mobile-friendly layout on mobile devices and a standard layout on desktop devices. As the admin you can specify the default skins to be used on desktops, tablets and phones by placing these variables in plugins/xskin/config.inc.php: $config['desktop_skin'] = 'outlook'; ...
How do I change the logo image? Article rated 3.7/5.0
All the Roundcube Plus skins can use custom-made branding images at the top of the main page of the webmail, on the login page and on the printed messages. All the settings and instructions necessary to set your own images can be found in the file plugins/xskin/config.inc.php.
How do I disable skin selection? Article rated 3.4/5.0
In order to prevent skin selection in the user Settings, place this line in your config.inc.php file: $config['dont_override'] = array('skin'); The "dont_override" array can hold any number of the config settings that you don't want the users to change.
How do I install the skins? Article rated 3.1/5.0
The detailed step-by-step installation instructions are provided with each skin bundle. Here's the short version: 1. Copy the directories 'skins' and 'plugins' from the skin bundle to the directory where your Roundcube is installed. 2. Enable the plugin 'xskin' in your config/config.inc.php: ...
Can I customize the skins? Article rated 3.8/5.0
Yes. Our license allows you to customize the skins you purchase for your own use. If you're not sure how to work with HTML and CSS files, you can provide us with a design and we can customize the skins for you for an additional fee. Please note that we're not able to provide technical support ...
How can I keep the skins updated with the latest version? Article rated 3.8/5.0
When you purchase the skins, you are granted a 1 year upgrade license. This means that for 1 year from the purchase date you can download new versions of the skins from the customer area of our website. We release new skin upgrades quite frequently, so we recommend keeping your license current so...
Can I change the individual icons to my own icons? Article rated 3.8/5.0
Yes, you can modify whatever you like in the skins for your own use. Most of the skins use font icons to make sure they look sharp on high resolution displays, so you're limited to the icons available in the particular font used in the skin. But if you know how to work with CSS, you can customiz...
How do I enable password changing in Roundcube? Article rated 2.5/5.0
The password changing functionality in Roundcube is provided by the "password" plugin. You can enable the plugin by adding it to the "plugins" array of your config/config.inc.php, like this: $config['plugins'] = array('xskin', 'password'); When the plugin is enabled, the us...
How do I disable the color change dropdown Article rated 3.6/5.0
To disable the dropdown menu that enables skin color changes, set the disable_colors variable to true in plugins/xskin/config.inc.php file: $config['disable_colors'] = true;
How do I remove the roundcubeskins.net logo from the login page? Article rated 3.9/5.0
If you'd like to remove the small roundcubeplus.com logo that is displayed in the right-bottom corner of the login screen, set the variable remove_vendor_branding to true in plugins/xskin/config.inc.php file: $config['remove_vendor_branding'] = true;
How do I change the browser icon (favicon)? Article rated 3.7/5.0
All our skins use the browser icon from the larry skin. If you want to change the icon, modify this file: skins/larry/images/favicon.ico Was this article helpful? yes / no
We would like to change the default color and prevent the users from changing it. Is this possible? Article rated 3.8/5.0
Yes, it's possible. All you need to do is set disable_colors to true in plugins/xskin/config.inc.php: $config['disable_colors'] = true; Was this article helpful? yes / no
Do you offer refunds for software Article rated 3.6/5.0
Once the software has been downloaded into the customer's computer, a refund is no longer viable. Software is a non-refundable purchase. Please be sure to check out our demo's and gallery prior to purchase.
How to use the IMAP search function on the mobile skins Article rated 3.8/5.0
While on the message list page click on the gear icon to slide out the Options menu, then click Quick search.
Are the skins and plugins compatible with cpanel? Article rated 3.8/5.0
Yes, our skins and plugins all work very well with cPanel.
How do I change the skin to use my company colors? Article rated 5.0/5.0
This article explains which files to edit in order to add a custom set of colors to a Roundcube Plus skin. Please note that in order to make these modifications you'll need to have some programming knowledge. Let's use the Outlook skin as an example. The color settings are stored in the file s...
 

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